IT Helpdesk (Tier 1)
Need a fast, affordable, and dependable Helpdesk team?
When you are a large organization looking for Tier 1 support, we got you covered.
Choose Your Coverage
Most clients choose 9:00 a.m. to 5:00 p.m. in their time zone. Others opt for 24//7, 24/5, or just nights and weekends.
This allows clients to utilize a Helpdesk Team that fully supports them during the work week or just provides affordable support for nights and weekends.
Results
- Fully meets your SLA
- Transparent reporting
- Handles all phone, email, and chat support requests with glowing reviews
Where We Work
We primarily work with two well-established Helpdesk teams. One is based in Ethiopia and has extensive experience providing for top global companies.
The other is a newer, highly affordable team based out of Rwanda that has international training and great local management,
Pricing
Prices vary widely depending on the volume and unique specifications. On average, most clients pay one-fourth of the salary each month of an in-house team member.
Data & Security
We take extra precautions to ensure you and your client's data and information are kept safe. Set up a meeting with our team to learn more.
Social Impact
For companies who invest in CSR or are mission-oriented, this allows a business win-win by providing great jobs for African talent while still fulfilling your critical Helpdesk needs.