Offshore customer support reps who deliver professionalism, empathy, and clear communication every time.
Without the Overhead
Exceptional Customer Service
Without the Overhead
Exceptional Customer Service
Offshore customer support reps who deliver professionalism, empathy, and clear communication every time.
How can a Customer Service Help?
Expanded Support Options
Beyond day-to-day support, we also place Client Success Managers who manage onboarding, client relationships, and retention. They represent your brand with professionalism and care, ensuring long-term customer loyalty.
Escalating complex issues to internal teams
Responding to customer inquiries via phone, email, and live chat
Troubleshooting issues and providing solutions quickly
Managing CRM records and updating customer accounts
Following up to ensure complete satisfaction
Processing orders, returns, and refunds
Typical activities include:
Your customers deserve service that makes them feel valued, understood, and supported.
CRDLE’s Customer Service Representatives work your hours, speak fluent English with clear accents. They handle every interaction whether by phone, email, or chat with empathy and efficiency. They integrate into your existing processes so customers experience them as a true extension of your brand.
How can a Customer Service Help?
How can a Customer Service Help?
Your customers deserve service that makes them feel valued, understood, and supported.
CRDLE’s Customer Service Representatives work your hours, speak fluent English with clear accents, and handle every interaction whether by phone, email, or chat with empathy and efficiency. They integrate into your existing processes so customers experience them as a true extension of your brand.
Escalating complex issues to internal teams
Troubleshooting issues and providing solutions quickly
Following up to ensure complete satisfaction
Typical activities include:
Responding to customer inquiries via phone, email, and live chat
Managing CRM records and updating customer accounts
Processing orders, returns, and refunds
Expanded Support Options
Beyond day-to-day support, we also place Client Success Managers who manage onboarding, client relationships, and retention. They represent your brand with professionalism and care, ensuring long-term customer loyalty.
What our clients experience:
Expect
A dependable support team that scales with demand
Higher customer satisfaction and retention rates
Reduced response times and faster issue resolution
Consistent brand voice and service quality across all channels
Freed-up internal teams to focus on core business functions
Results You Can
What our clients experience:
Expect
A dependable support team that scales with demand
Higher customer satisfaction and retention rates
Reduced response times and faster issue resolution
Consistent brand voice and service quality across all channels
Freed-up internal teams to focus on core business functions
Results You Can
CRDLE Framework
Onboarding
We connect your rep to your CRM, communication platforms, and workflows so they can start delivering outstanding service from day one.
Discovery Call
We introduce you to pre-vetted reps with proven experience in customer support, allowing you to choose the best fit.
Candidate Interviews
We learn about your customer service needs, brand voice, and support channels.
CRDLE Framework
Onboarding
We connect your rep to your CRM, communication platforms, and workflows so they can start delivering outstanding service from day one.
Discovery Call
We learn about your customer service needs, brand voice, and support channels.
Candidate Interviews
We introduce you to pre-vetted reps with proven experience in customer support, allowing you to choose the best fit.
FAQs
Approach
We want your team members integrated into your business and to feel like your very own in-house employee.
We’ve hired over 125+ remote professionals from 7+ African countries and over 70% are women.
Working Hours
All reps are fluent English speakers with clear, neutral accents.
Our team works in your time zone and holiday schedule. Our default is 9 to 5 EST (unless you request otherwise.)
Team Size
Communication
FAQs
Approach
We want your team members integrated into your business and to feel like your very own in-house employee.
Working Hours
Our team works in your time zone and holiday schedule. Our default is 9 to 5 EST (unless you request otherwise.)
Communication
All reps are fluent English speakers with clear, neutral accents.
Team Size
We’ve hired over 125+ remote professionals from 7+ African countries and over 70% are women.
Our Social Impact
As a 2X winner of the Outsourcing Impact Review Award, we’re proud to be reshaping the landscape for African professionals.
Africa is home to an incredible pool of talent, yet over 40% of its youth face unemployment. CRDLE provides career-changing opportunities. We don’t just offer jobs; we pay better wages and create career paths that change lives.
By hiring through us, you’re tapping into a highly skilled, motivated talent pool while making a real difference.
Let’s Turn Every Interaction into a Positive Experience!
By hiring through us, you’re tapping into a highly skilled, motivated talent pool while making a real difference.
Let’s Turn Every Interaction into a Positive Experience!
Our Social Impact
As a 2X winner of the Outsourcing Impact Review Award, we’re proud to be reshaping the landscape for African professionals.
Africa is home to an incredible pool of talent, yet over 40% of its youth face unemployment. CRDLE provides career-changing opportunities. We don’t just offer jobs; we pay better wages and create career paths that change lives.
